A new way to book Urban

For our Soho trial we'll be taking bookings through our business portal. That means you won't be able to book through the usual Urban app or website.

Click here to get started using your Urban account details.

Once logged in, you can browse available slots by date and therapist. Make your selection and choose your payment method, before getting confirmation via email. Log back in to manage your booking at any time.

No, treatments booked at UNTIL will cost a little more to cover the additional cost of room and equipment hire. Massages cost £92 for 60 minutes.

Your pro will still take home an above industry rate (approximately double the industry average for London); and keep 100% of tips.

Yes you can! Just log back in to the Urban business portal to view your bookings. From there, tap the pencil icon to change your booking, or the bin icon to cancel it.

You can cancel your booking at any time, but we do charge a fee if you give us less than 24 hours notice. Here’s how it works:

Address: UNTIL Soho UNTIL, 111 Charing Cross Rd, London WC2H 0DT

Nearest Tube station: UNTIL Soho is a five-minute walk from Leicester Square station. As you exit the station, head southeast on Charing Cross Road and you'll find UNTIL on your right.

Parking information: Parking in central London can be limited and expensive. However, if you plan to drive, there are several nearby parking facilities available. Some options include:

• Q-Park Chinatown (20 Newport Pl, London WC2H 7PR): Located just a short walk away from UNTIL Soho, this underground car park offers convenient parking facilities.

• NCP Shaftesbury (20-21 Newport St, London WC2H 7PR): Another nearby option, NCP Shaftesbury, provides secure parking facilities within walking distance of UNTIL Soho.

You can let our customer support team know by joining us on live chat via the Urban app or website.

If you're running more than five minutes late, your pro may need to shorten the treatment you get to accommodate the next client.

No, the comfortable treatment rooms at UNTIL are set up with everything needed, including towels.

For the massage treatment, you'll need to wear underwear on your lower half at all times.

Your pro will give you privacy to get undressed before the massage starts and direct you on how to cover yourself with a blanket before they re-enter.

UNTIL Soho has changing rooms with lockers that you're also welcome to use – bring your own robe to wear between the two rooms.

Please arrive five minutes before your appointment. Head to reception and ask for the pro's name you've booked with from Urban. Reception will let you know which room to head to (situated at the bottom of the stairs with a waiting bench next to it).

To tip your pro, message us on live chat via urban.co or the app. 100% of whatever you give will go to your pro.

Our mission is to bring a human touch to city life and we're always looking at ways to make that more convenient.

Some Urban clients have told us that sometimes they prefer leaving the house for treatments. That might be because home's too messy or chaotic, or simply for a change of scene.

So, we got together with our friends at UNTIL to make a six-week trial happen.

We'd love to hear what you think – fill out the survey after your booking if you're happy to share your thoughts.

UNTIL is a new concept that serves as a home to London's top health and wellness professionals. They offer flexible access to London's best facilities for independent wellness practitioners to book.

We're proud to be partnering with them for this trial as they share our mission of making wellness more accessible - for pros and clients alike.