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New Hero FAQs

  • Offering brow treatments on Urban
  • Offering lash treatments on Urban
  • Offering facials on Urban
  • Offering waxing on Urban
  • Offering nail treatments on Urban
  • Offering de-stress and sleep massages on Urban
  • Offering osteopathy on Urban
  • Offering physiotherapy on Urban
  • How do I fill out Urban’s digital consultation forms?
  • How Urban defines inappropriate behaviour
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Joining Urban as a practitioner

  • Offering waxing on Urban
  • Insurance: What your policy needs to cover
  • How can I reactivate my account?
  • Do I need to register as self-employed to work with Urban?
  • Can I work full-time and still be self-employed with Urban?
  • What’s the difference between lymphatic drainage and sculpting?
  • What documents and qualifications do I need to join Urban?
  • Where and when can I work as an Urban Pro?
  • Can I choose to only treat clients of a certain gender?
  • What hygiene and service standards should I follow?
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