Accidental Damaged Property

I’m worried about damaging my client’s property, what can I do?

You can lower the chances of damaging a client’s property by:

 

• Taking off your shoes when you enter their home
• Being mindful of walls as you bring your equipment in
• Taking time to clear a large enough space for you to set up and work in
• Placing your products on a towel
• Asking each client to fill out a consultation form
• Keeping cleaning products in a plastic bag
• Using bottles or pots that dispense products easily; avoid unpractical bottles or pots that can lead to spills to the floor, walls or furnitures with slippery hands
   

I accidentally damaged my client’s property, what should I do?

First, don’t panic. Accidental damage to clients’ property is something that can happen from time to time. Take these steps:

 

1. Say sorry
2. Take a few pictures to keep a record of the damage
3. Let us know if your client asks about making a claim so we can start the process with your insurance provider*

 

*Please note that even if you don’t let us know, the client may contact us and we’ll need to start the insurance claim process. Read more here.
 

Our support team’s here to help at all stages of the claims process, and we’re happy to act as a mediator between you and your client.