If you had availability in your diary, the booking was confirmed based on that — so we do expect you to attend. However, we understand that things can happen.
<h3>Cancel the booking as soon as you can</h3>
If something comes up and you really can’t make it, cancel the booking as soon as possible in the app or message us via live chat or email at <a href="mailto:info@urban.co">info@urban.co</a>.
<h3>Here’s how our cancellation policy works</h3>
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Your first two cancellations per 50 bookings are free
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On your 3rd and 4th, we’ll charge a small handling fee
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On your 5th, we’ll charge a larger fee and review your partnership
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