Over 30 treatments to choose from
Urban gift card FAQs
Our physical and digital gift cards can be used to buy at-home Urban treatments on the Urban website or the Urban app. You can choose to send your gift card digitally (via email), or as a real-life card in an envelope (via post). Either way, the card will contain a unique 16-digit code that can be redeemed against any of our at-home services.
Urban makes it easy to book massage, beauty and more at home between 7am-11pm, daily.
Just choose your treatment, select a pro and relax. Your pre-vetted mobile therapist will come to your home with a massage table, you just provide the towels.
Learn more about how Urban works here.
If you’ve received a gift card (nice!) you’ll need to create an Urban account, either here or on the Urban app (available on iPhone and Android). Once you're set up, simply head to your wallet and enter your unique 16-digit code to redeem the balance of your gift card as credit. We'll automatically apply that credit to the next treatment you book. Any extra credit left over will stay valid for 12 months from the date of purchase.
A promotional code is a one-time discount. A voucher or gift card code is a unique, 16-digit-long number found on a gift card. It represents a monetary value and can be redeemed against as many bookings as it covers until the value runs out. For more information on promo codes, please check the ‘Promo codes and referrals’ section on our T&Cs.
Yes – you’ll have 14 days to cancel your gift card payment, provided the credit hasn’t been applied to an Urban account or redeemed against treatments. If you’d like to cancel your gift card, let us know by emailing firstname.lastname@example.org, quoting the 16-digit code.
No – we can only return payment to the card that purchased the gift card.
Important: we can also only process refunds if the gift card’s credit hasn’t been redeemed to an Urban account, so hold off on entering your code if you won’t be using your gift card to book a treatment.
Gift cards are valid for 12 months from the date of purchase.
You can use your gift card on any at-home treatment available in your local area.
Those in London can enjoy at-home massages, nails, facials, waxing, lashes and brows, plus physiotherapy, osteopathy and pregnancy treatments.
Manchester and Birmingham residents can choose from a range of specialist massages. In Paris, we also offer at-home osteopathy.
Buy a gift card between now and 31/12/22 and we'll send you a £10 off voucher for your next home treatment. Applies to first gift card order only.
You can use your £10 off on any massage, beauty, physio or osteopathy treatment on Urban, excluding express massage. You'll need to book by 31st January 2023. You won't be able to use your discount in conjunction with any other discount, and we reserve the right to amend or cancel the promotion at any time.
If you don't receive an email with your discount code following your gift card purchase, please contact customer support via live chat.
Please note that the offer is only valid on your first gift card order within the promotional period, subsequent orders will not trigger a discount code.
Simply load enough money to your Urban gift card to pay for two massages (starting from £140 for two).
While we don't offer couples massage vouchers on Urban, you can both book massages using the app for the same time and two therapists will arrive. Just make sure you have extra room for the tables (you'll need around 4x4m of free floorspace).
Reviews for Urban gift cards
"I treated my mum to her first ever massage, my mum usually doesn’t like massages...but she really enjoyed it! It was so professional and made my mum and me feel so comfortable."
Redeemed on: Urban Classic
"A friend sent me a gift card and I made the right choice because Alessio is fantastic! He understood where I had most pain and was able to alleviate some pain I’ve had on my shoulder blade for years."
Redeemed on: Deep Tissue
"Excellent service!! It was a gift to my friend and she just loved it!!! The therapist was super professional and too good at what she delivered. Can't thank enough!"
Redeemed on: Urban Classic
"An anniversary gift for me and my partner. We both loved it!!! The best massage i’ve ever had. I’m NHS staff so I do a lot of manual handling and since the massage I’m pain free!! Mojdeh was so knowledgeable, professional and kind."
Redeemed on: Deep Tissue massage
"Wonderful massage, really caring and focussed in on my specific back issues. Thank you so much for making me feel great!"
Deep tissue massage with Martha M