Headspace. Recovery. A spring in their step. It all starts with an Urban gift card. You choose the value, they choose from 30+ at-home beauty and wellbeing services, including massages, facials, nails, physiotherapy and more.
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Wellness Gift Voucher FAQs
What is an Urban gift card?
Our physical and digital gift cards can be used to buy at-home wellness treatments via the Urban website (urban.co) or the Urban app. You can choose to send your gift card digitally (via email), or as a physical card (via post). Either way, the card will contain a unique 16-digit code that can be redeemed against any of our on-demand services.
Can I cancel the gift card for a refund?
We give you 14 days to cancel your gift card payment, provided the credit hasn’t been applied to an Urban account or redeemed against treatments. If you’d like to cancel your gift card, please email firstname.lastname@example.org. quoting the 16-digit code.
How long is a gift card valid for?
Gift cards are valid for 12 months from the date of purchase.
How do I spend my gift card?
If you’ve received a gift card (nice!), you’ll need to create an Urban account through urban.co or on the Urban app (available on iPhone and Android). Once you're set up, simply head to your wallet and enter your unique 16-digit code to redeem the value of your gift card as credit. We'll automatically apply that credit to the next treatment you book, with any credit left over staying valid for 12 months. We'll apply leftover credit automatically to the next treatment you book.
What is the difference between a promotional code and a voucher code?
A promotional (or “promo”) code is a one-time discount that we typically give to first-time customers, or to existing customers on special occasions. You can only use one promotional code at a time. A voucher or gift card code is a unique, 16-digit-long number found on a gift card. It represents a monetary value and can be redeemed against as many bookings as it covers until the value runs out. For more information on promo codes, please check the ‘Promo Codes and Referrals’section on our T&Cs.