Already have an account?
Click here to log in.
by creating an account, you agree to our terms and conditions and privacy policy
Vouchers can be used to purchase treatments with independent practitioners, through urban.co or using the Urban app. Vouchers can be delivered to the recipient either via email or as a physical card, and contain a unique 13 digit code that can be redeemed against services.
We offer a fourteen-day cancellation policy with a full refund on all gift vouchers, provided they haven’t been applied to an Urban account or redeemed against treatments. If you would like to cancel your gift voucher please email info@urban.co, quoting the 13 digit code.
Gift vouchers are valid 12 months from the date of purchase. This time frame cannot be extended.
If you have received a voucher, you will need to create an account through urban.co or on the Urban App (available on iPhone and Android). Enter your unique 13 digit code in order to redeem the value of your voucher against the treatment of your choice. Any remaining credit will stay in your account for 12 month(s), and will be applied to your next purchase.
A promotional (or “promo”) code is a one-time discount that is typically given to first time customers, or to existing customers on special occasions. Only one promotional code can be applied to a booking at a time. A voucher code is a unique, 13 digit long number found on a gift voucher. It represents a monetary value and is redeemable against as many bookings as it covers until the value runs out. For more information on promo codes, please check the ‘Promo Codes and Referrals’section on our T&Cs.