How Can We Help?
SERVICE ETIQUETTE
- How should I prepare for my massage?
- How should I prepare for my nail appointment?
- How should I prepare for my osteopathy session?
- How should I prepare for my facial?
- How to prepare for your lash appointment
DURING YOUR TREATMENT
- When will my pro arrive?
- What kind of pressure can I expect from my massage?
- What should I wear for my treatment?
- How to prepare for your wax appointment
- What if I’m running late to my booking?
- Do I have to tip my pro?
- What do I need for my treatment?
- Can I extend my treatment?
URBAN PHYSIO
- Treatment aftercare advice
- What’s the minimum age to book on Urban?
- Can I pay for my treatment with my health insurance?
- Do I need to be referred for treatment?
- Can I share my treatment with someone else?
- Keeping clients safe: Understanding your massage table’s weight limit
- What’s the difference between deep tissue, sports massage and injury/pain management?
AMENDING A BOOKING
- How should I prepare for my massage?
- When will my pro arrive?
- Can I contact my pro before and after my treatment?
- Can I change my pro or treatment?
- How do I cancel my booking?
- What if I’m running late to my booking?
- Can I extend my treatment?
USING PROMOTIONAL AND GIFT CODES
- I’ve got a promo code – how do I use it?
- I bought a voucher through a partner – can I amend or refund it?
- Urban Rewards - Rewards
- Urban Rewards - Membership levels
- Urban Rewards - Collecting points
- How does Urban credit work?