How to prepare for your lash appointment

Right after booking

Double check your address and treatment details. Your lash pro can only deliver the treatment you’ve booked.

Use the Notes tab on your booking to share helpful info, like:

• Any pre-existing conditions, or if you’ve had allergic reactions to similar treatments before
  
• Parking details
  
• Directions or entry instructions for your building
  

About an hour before your session

• Prepare your space: some lash pros bring a treatment table (you’ll need around 2x3m of floor space), while others will simply ask you to lie down somewhere comfortable
  
• Think about lighting: bright, clear lighting helps your pro deliver the best results
  
• Remove makeup: take off eye makeup beforehand so you can make the most of your treatment time
  

After your appointment

• Your lash pro will check you’re happy with the results
  
• For the first 24–48 hours, avoid touching your lashes or sleeping directly on them so they can set properly
  
• Over the following weeks, try to:
  

  • Keep your lashes dry
    

  • Avoid saunas, tanning beds and other heat sources
    
  • Steer clear of oil-based makeup and removers – they can weaken the glue. Stick to water-based solutions instead.
    

If you’re not completely satisfied with your treatment, or want to share feedback, drop us an email at info@urban.co.