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Our customert support team is online from 7AM - 10PM. Check our FAQs to answer your questions or email us and we'll get back to you as quickly as we can.

Our mobile therapist screening process


Background checks

Therapists need a clear and up-to-date criminal background check (DBS) to partner with us.



We check their qualifications for each service they want to offer, plus their insurance and ID.

Hygiene and safety

Strict hygiene practices are a must, and we take a zero-tolerance approach to sexual-harassment.

Meet some of the Urban mobile therapists

Qualified, hand-selected and empowered to work on their terms.

Home massage therapist


Years with Urban:


Favourite treatment to perform: Pedicures! I love the transformation and know how important regular pedicures are for keeping feet healthy.

Urban at home manicure expert


Years with Urban:


Favourite treatment to perform: A luxury manicure, nothing beats soft hands and nourished, freshly shaped and polished nails.

Home massage therapist


Years with Urban:


Favourite treatment to perform: Deep tissue massage - over the years I have learned so many techniques and stretches to get rid of those knots.

Urban pro Taiwo


Years with Urban:


Favourite treatment to perform: Deep tissue massage and sports massage – it sharpens my skills working with different anatomies presenting with similar problems.

Empowering mobile therapists

A joyful community of people
who are empowered to empower

A joyful community of people

who are empowered to empower

Where your money goes

Traditional spas and clinics

50% to the spa

30% running costs

20% to the therapist


30% to Urban

70% avg to the therapist

FAQs about Urban mobile massage therapists

Therapists need to show they’re qualified in each service they want to offer on the Urban app. Here’s what we ask for:


To offer massages on Urban, therapists need to have a minimum NVQ Level 3 qualification. For specialist treatments including deep tissue, sports massage, injury/pain management, Thai massage, lymphatic drainage and pregnancy massages, therapists must show us additional qualifications or CPD certification.


Only qualified beauty therapists can offer nails, facials, waxing, lashes and brow treatments with Urban. We ask for a minimum of an NVQ Level 2 qualification in beauty therapy, with additional training needed to offer branded treatments such as Dermalogica facials.


Osteopaths need a degree in osteopathy to work with Urban and to be registered with GOsC.


Physiotherapists need to hold a physiotherapy degree and be registered with HCPC.

All Urban therapists need up-to-date insurance that covers public liability, professional indemnity and malpractice. We monitor expiry dates to make sure only insured therapists ever work on the app.

To join the Urban community, mobile therapists have to show they meet our high standards of hygiene by taking a number of assessments. We also check they have clean, spa/clinic-grade equipment, complete with single-use items, cleaning products and PPE relevant to each service they offer. 

Before a therapist can join the Urban community, they have to show us a clear and up-to-date criminal background (DBS) check. We also verify their identity. Therapists must meet our standards of qualification for each service they want to offer, and we check their insurance covers public liability, professional indemnity and malpractice.

We also ask mobile therapists to take a number of assessments to make sure their knowledge is up-to-date. And we look over their kit and confirm their hygiene. 

As a TIE-accredited company, we have a zero-tolerance sexual harassment policy. We take complaints of this nature incredibly seriously, working closely with local police to take immediate action against offenders. Learn more

Our screening process means that complaints about techniques, hygiene and professionalism are rare, but when we get them we look into them right away.

We share feedback and opportunities for improvement as part of a fair review process. If after this our quality assurance team decides that standards still aren’t being met, we may deactivate their account.

We take a zero tolerance approach to safety complaints - read more here.

Reviews of Urban mobile therapists:

“Amazing pregnancy massage for my sore hips! So knowledgeable with great advice.”

Pregnancy massage with Hetty

“Aster is a real pro who knows her trade and is super friendly and easy to get along with.”

Dermalogica facial with massage with Aster T

“Fantastic manicure and a genuine, really nice person to talk to!”

Gel manicure with Barbara F

“Imarni was super friendly and professional, and punctual. She also didn’t mind that I was wearing my baby in a sling during the treatment which was a bonus!”

Luxury pedicure with Imarni

“One of the best massages I have ever had. I’m so impressed by Matthieu. He has such a lovely calm and kind personality.”

Deep tissue massage with Mathieu

“A beautiful healing massage. Natalie has magical hands and a lovely energy ✨”

Relaxing massage with Nats D

“I think I may have found the injury whisperer... Richard is well versed, informative and empowered me with some tips and tricks on preventative measures.”

Sports massage with Richard B

“Abigail was professional and friendly and set up the space so nicely for me to feel comfortable.”

Urban classic with Abigail L

“Highly recommending Tonia; she’s been superb all around, super friendly and a phenomenal massage!"

Pregnancy massage with Tonia M

“Loved my treatment with Chemine. She made me feel really special and I love the end result!”

Luxury mani & pedi with Chemine M