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Our mobile therapist screening process

We partner with the UK’s best independent mobile massage therapists, nail technicians, osteopaths and physios, and check they have the skills, paperwork and knowledge to deliver a safe home treatment.

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Background checks

Therapists need a clear and up-to-date criminal background check (DBS) to partner with us.

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Paperwork

We check their qualifications for each service they want to offer, plus their insurance and ID.

Hygiene and safety

Strict hygiene practices are a must, and we take a zero-tolerance approach to sexual-harassment.

Meet some of the Urban mobile therapists

Qualified, hand-selected and empowered to work on their terms.

Home massage therapist

Zornitsa

Years with Urban:

Three

Favourite treatment to perform: Pedicures! I love the transformation and know how important regular pedicures are for keeping feet healthy.

Urban home massage therapist

Steven

Years with Urban:

Five

Favourite treatment to perform: Sports massage, with detailed aftercare advice and exercises that can make such a huge difference.

Urban at home manicure expert

Lucy

Years with Urban:

Two

Favourite treatment to perform: A luxury manicure, nothing beats soft hands and nourished, freshly shaped and polished nails.

Home massage therapist

Kelly

Years with Urban:

4

Favourite treatment to perform: Deep tissue massage - over the years I have learned so many techniques and stretches to get rid of those knots.

Empowering mobile therapists

A joyful community of people
who are empowered to empower

A joyful community of people

who are empowered to empower

Where your money goes

Traditional spas and clinics

50% to the spa

30% running costs

20% to the therapist

Urban

30% to Urban

70% to the therapist

FAQs about Urban mobile massage therapists

Therapists need to show they’re qualified in each service they want to offer on the Urban app. Here’s what we ask for:

Massage


To offer massages on Urban, therapists need to have a minimum NVQ Level 3 qualification. For specialist treatments including deep tissue, sports massage, injury/pain management, Thai massage, lymphatic drainage and pregnancy massages, therapists must show us additional qualifications or CPD certification.

Beauty


Only qualified beauty therapists can offer nails, facials, waxing, lashes and brow treatments with Urban. We ask for a minimum of an NVQ Level 2 qualification in beauty therapy, with additional training needed to offer branded treatments such as Dermalogica facials.

Osteopathy

Osteopaths need a degree in osteopathy to work with Urban and to be registered with GOsC.


Physiotherapy

Physiotherapists need to hold a physiotherapy degree and be registered with HCPC.

All Urban therapists need up-to-date insurance that covers public liability, professional indemnity and malpractice. We monitor expiries to make sure only insured therapists ever work on the app.

To join the Urban community, mobile therapists have to show they meet our high standards of hygiene by taking a number of assessments. We also check they have clean, spa/clinic-grade equipment, complete with single-use items, cleaning products and PPE relevant to each service they offer. 

We also keep a close eye on public health guidelines to make sure therapists are up to speed on the latest Covid-19 safety best practices. We view safety measures as an act of care and encourage therapists and clients to chat via the Urban app before bookings. 

We keep a close eye on public health guidelines to make sure Urban mobile therapists are up to speed on the latest Covid-19 measures, including mask-wearing. We view safety precautions as an act of care, encouraging therapists and clients to look out for each other by chatting via the Urban app before bookings.

Before a therapist can join the Urban community, they have to show us a clear and up-to-date criminal background (DBS) check. We also verify their identity by meeting with them either in-person or over video call. Therapists must meet our standards of qualification for each service they want to offer, and we check their insurance covers public liability, professional indemnity and malpractice.


We also ask mobile therapists to take a number of assessments to make sure their knowledge is up-to-date. And we look over their kit and confirm their hygiene and Covid-19 standards. 


As a TIE-accredited company, we have a zero-tolerance sexual harassment policy. We take complaints of this nature incredibly seriously, working closely with local police to take immediate action against offenders. Learn more

Our screening process means that complaints about techniques, hygiene and professionalism are rare, but when we get them we look into them right away.

We share feedback and opportunities for improvement as part of a fair review process. If after this our quality assurance team decides that standards still aren’t being met, we may deactivate their account.

Reviews of Urban mobile therapists:

“Amazing pregnancy massage for my sore hips! So knowledgeable with great advice.”

Pregnancy massage with Hetty

“Aster is a real pro who knows her trade and is super friendly and easy to get along with.”

Dermalogica facial with massage with Aster T

“Fantastic manicure and a genuine, really nice person to talk to!”

Gel manicure with Barbara F

“Imarni was super friendly and professional, and punctual. She also didn’t mind that I was wearing my baby in a sling during the treatment which was a bonus!”

Luxury pedicure with Imarni

“One of the best massages I have ever had. I’m so impressed by Matthieu. He has such a lovely calm and kind personality.”

Deep tissue massage with Mathieu

“A beautiful healing massage. Natalie has magical hands and a lovely energy ✨”

Relaxing massage with Nats D

“I think I may have found the injury whisperer... Richard is well versed, informative and empowered me with some tips and tricks on preventative measures.”

Sports massage with Richard B

“Abigail was professional and friendly and set up the space so nicely for me to feel comfortable.”

Urban classic with Abigail L

“Highly recommending Tonia; she’s been superb all around, super friendly and a phenomenal massage!"

Pregnancy massage with Tonia M

“Loved my treatment with Chemine. She made me feel really special and I love the end result!”

Luxury mani & pedi with Chemine M