What’s been happening since the new Pro app launched

When the new Pro app went live, many of you reached out to say it didn’t feel like the upgrade you were expecting. We also know that opening the app and not seeing your full history – your reviews, documents, statements or past bookings – was upsetting for a lot of you.

We want to reassure you that nothing has been lost and explain what’s happening next.

Your reviews, statements and booking history will be restored within one week

All your historical data is already in the process of moving over to the new app. This includes:

• Past reviews

• Review totals

• Booking history

• Statements and invoices

This data move was planned for launch week and is running now. You can expect to see everything restored within a few days.

We know how distressing it must have felt to open the app and think years of hard work had disappeared. That wasn’t an error and it wasn’t unexpected – it was a known gap during this migration window.

Why this migration is happening in phases

There are millions of data points behind the many years of Urban activity. To keep everything intact and mapped correctly, we chose to migrate it in phases.

This means each Pro receives their full set of data at once, instead of seeing fragments appear and disappear during the process. To allow for thousands of app updates (across your app and clients’), we prioritised upcoming bookings and two weeks of past bookings, along with overall ratings at launch.

We’ve added a visual timeline below so you can see how this worked behind the scenes.

What we’ve heard from you

Your feedback has been consistent and detailed. A few themes stand out:

• The month view is essential for planning, and you need it back

• Availability editing needs to be faster and clearer

• The launch experience was stressful, especially without your history visible

• The design changes have made some tasks slower or harder

These points have been passed straight to our developers and the month view is one of the next major improvements being worked on.

Why we moved to this new platform

As Urban has grown and your needs have evolved, it became clear that the tools we wanted to build for you couldn’t be delivered on on the Hero app system. That meant every improvement you asked for took longer, was riskier or, in some cases, simply couldn’t be built.

Moving to this platform gives us a more stable foundation and sets us up for future improvements. It also means we can iterate faster as the system evolves.

We’ll involve you going forward

This transition was delivered under tight technical and time constraints, which meant our usual in-depth consultations with Pros didn’t happen in the way they normally would. Many of you shared that you would have liked to be more involved, and we understand that.

To make sure your voices shape what comes next, we’re creating a small panel of Pros who want early access to test new features. If you’d like to take part in testing and feedback, add your name here:

What we’ll do from here

We’ll use your feedback to guide what happens next:

• Restoring the month view and improving availability editing

• Fixing reliability issues and navigation pain points

• Continuing to improve the app with your involvement

Thank you for your honesty and patience while we work through these changes.