Meet Urban Pro: The new app that has your back
December 1st 2025 Discover how the Urban Pro app works, what’s new and what’s staying the same.
Urban Hero is now Urban Pro – welcoming a new name alongside a refreshed look and an upgraded app. All designed to give you a better experience every day.
From getting paid faster to managing your availability and handling bookings more easily, you can expect more control and less admin.
What’s new around here
Less admin, faster payments
We’ve removed the friction from bookings, consultation forms and payments, so there’s less chasing.
You no longer need to confirm your bookings
No more confirming statements either – we’ll pay you automatically every Friday
Download consultation forms directly from the Urban Shop, linked in the main menu
Upsell during a treatment with extensions
We’ve made it easier to extend bookings, so you can earn more:
Easily extend a booking before or during your client’s treatment by tapping Extend
Beauty Pros can now add and remove individual treatment items before or during a booking
A fairer and faster ratings system
We’ve updated how ratings work to make them more transparent and consistent.
Ratings from first-time clients will no longer count double – all ratings now have equal weight
Ratings are now shown with two decimal points, so changes (up or down) will appear more quickly than before
All of your existing reviews and overall rating will move across to the new app automatically
Smarter availability and booking management
You can now easily add days off for holidays, sick days or personal time – this will automatically override your availability
View and manage all your upcoming bookings from a single screen
New ways to manage support requests
Raise and track issues directly in the app using support requests.
Dispute ratings, report users and request cancellations in just a few taps
Link your requests to a specific booking, so there’s no confusion
Stay updated with ongoing rating disputes and 1-1 block requests
Access support chat from more places in the app
Update your profile and new About me tags
You can now add personality to your profile with About me tags and update your profile directly in the app.
Update your display name, address, bio and profile picture directly from your account page
After making a change, we’ll review it before it goes live – we’ll notify you once it’s been approved
New About me tags let you highlight aspects of your identity to help clients get to know you – not added yours yet? Fill out the form below.
Hero Academy is now Level Up
Our learning hub has a new name: Level Up. You’ll find the same quality content to help you grow your skills and business – find it in the side menu.
What’s staying the same
Urban Pro keeps all the features you already know, love and rely on, including:
All safety features, such as 1-1 block, location sharing and access to call emergency services
Helpful booking info like parking details and directions
Service area templates
Bug reporting from the app
A few changes as we move your account over
Old in-app messages won’t carry over
If you have an ongoing chat with a client (for example, about an upcoming booking), you’ll need to resend those messages once you’ve updated your app.
Some information may not appear right away
You might not see all of your past bookings, statements, documents, or other history right away, but everything will be restored after a couple of days. Your referral info may take longer to show.
Your ratings will carry over automatically
We know how much work has gone into earning your overall treatment rating, so it won’t be lost.
Update your app to get started
There’s no extra setup required. All your client ratings, booking history and preferences are saved – just update the app and carry on as usual.
We’d love your feedback
Got questions about the new app or something you’d like us to cover? Tell us what you think using the link below. We’ll answer the most common questions in a future email.