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Our customert support team is online from 7AM - 10PM. Check our FAQs to answer your questions or email us and we'll get back to you as quickly as we can.

Looking to partner with Urban as a mobile therapist? Apply here

Looking to partner with Urban as a mobile therapist? Apply here

Work at Urban HQ

Chances are you’ll fit right in.

How we do business

We are serious about safety

We don’t hesitate to take action when someone breaks our code of conduct, and we’re on a mission to make working in other peoples’ homes safer for all.

We think win-win

We do business in a way that benefits clients, therapists and the future of the company so we can grow sustainably. We’re prudent where it matters to pass on savings to users and professionals.

We empower professionals to do what they do best

We go the extra mile to understand the complexity of being a mobile therapist to support the community with tech, support and educational content.

We are transparent with ourselves and customers

We’re realistic about what we can and can’t achieve and share our reasoning honestly with both users and customers.

We take calculated risks and own them

We take risks because we think they will pay off, not because we’re impulsive. If we mess up, we admit it, fix it and own it.

We welcome everybody

We are mindful in our actions, conscious in our speech and serious about tackling discrimination in all forms.

We are serious about safety

We don’t hesitate to take action when someone breaks our code of conduct, and we’re on a mission to make working in other peoples’ homes safer for all.

We think win-win

We do business in a way that benefits clients, therapists and the future of the company so we can grow sustainably. We’re prudent where it matters to pass on savings to users and professionals.

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If you look like a good fit for the role, we’ll reach out to you to kick off our interview process. It’s the same for everyone, give or take a few extra steps for certain roles:

1. A chat over the phone

A friendly chat to get acquainted and introduce you to Urban

2. A first interview

To learn more about your experience and check your skills fit the role.

3. A take-home task

We’ll set you an hour-long task that reflects what you’d be doing in the role.

4. A final interview

With your hiring manager and Urban’s CEO for a sense of wider cultural fit.

Read and re-read the job description

Think about how the requirements listed relate to your experience, and be ready to talk about them with specific examples.

Have some questions ready

It’s a great way to show you’re enthusiastic about the position, and can save you needing to drop us queries over email.

Take time to read about Urban

Showing you’ve done a bit of homework on our brand, mission and competitors is a definite bonus.

Feeling a little out of your comfort zone is good

We encourage you to apply for positions even if you’re experience doesn’t tick every single box as this is where growth happens. You may surprise yourself!

Wear what you feel most confident in

If you feel at your best in a suit, go for it. Although we have a casual dress code day-to-day at Urban, we still recommend going smart-casual for your interview.

Our commitment to diversity

As the hub of a diverse community of therapists and customers, promoting equality, diversity and inclusion is essential to what we do.

We’re committed to making sure that we recruit a diverse mix of colleagues who are representative of our wider community, knowing that a wide range of experiences and ideas enriches the work we do.

Day to day, that means we’re committed to:

Reviewing employment processes to make sure they’re the best they can be and up-to-date with the law

Working to optimise recruitment practices to tackle bias

Actively encouraging equality, diversity and inclusion in the workplace

Basing decisions about staff and employment using standardised frameworks

Reviewing employment processes to make sure they’re the best they can be and up-to-date with the law

Working to optimise recruitment practices to tackle bias

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It also means being tough on discrimination in all its forms, and we do that by:

Disciplinary procedures

Having disciplinary procedures in place, and following them when we spot misconduct in action

Zero tolerance approach

Taking complaints about bullying, harassment, victimisation and unlawful discrimination extremely seriously, and investigating them thoroughly