Urban logo
Contact us

Customer support is offline

Our customert support team is online from 7AM - 10PM. Check our FAQs to answer your questions or email us and we'll get back to you as quickly as we can.

Get £10 OFF your first massage with code WELLNESSFIRST10

Get £10 OFF your first massage with code WELLNESSFIRST10

Ease Back Pain and Work Out Knots

With an At-home Massage

Relax with a treatment from the UK’s leading home massage app, delivered to your home or hotel.

  • 1 million+ treatments delivered

  • 200,000 customers

01.

Pick a treatment

From deep tissue and sports massages to beauty, osteopathy and physiotherapy treatments.

02.

Choose your therapist

Browse qualified and insured mobile massage and beauty therapists, osteopaths and physios.

03.

Set a time and place

Book to your home or hotel, any time from 7am-11pm daily, with same-day bookings available.

£10 off your first booking

Add promo code WELLNESSFIRST10 at checkout when you're ready to book. It's valid on all treatments available on Urban. Enjoy!

Why book with Urban?

✔ Book in seconds

Just pick a treatment and a therapist, then name a time and place.

✔ Choose from over 4600 trusted therapists

We’ve checked each one for the right qualifications.

✔ Available 7am-11pm, 7 days a week

Same day appointments available.

✔ Manage your booking easily

Chat to your therapist securely through the app

✔ Free cancellation

Cancel with 24h notice for a full refund

✔ Your therapist brings the equipment

This includes a professional massage table, oils, and music. All you need is a few towels.

Have private health insurance? Get your treatment free

Many private health insurances cover a wide range of treatments such as massage, osteopathy or physiotherapy. Check your insurance coverage requirements directly with your insurer before you book. 

  • Does your insurance cover the treatment you'd like to book?

  • Does your insurance require your therapist to have a specific type of certification?

  • Does your insurance require a GP referral?

    For help with booking the right therapist on Urban, contact our team on the app.

Meet some of the Urban mobile therapists

Qualified, hand-selected and empowered to work on their terms.

Home massage therapist

Kelly

Years with Urban:

Seven

Favourite treatment to perform: Deep tissue massage - over the years I have learned so many techniques and stretches to get rid of those knots.

Urban pro Taiwo

Taiwo

Years with Urban:

Three

Favourite treatment to perform: Deep tissue massage and sports massage – it sharpens my skills working with different anatomies presenting with similar problems.

Urban at home manicure expert

Lucy

Years with Urban:

Four

Favourite treatment to perform: A luxury manicure, nothing beats soft hands and nourished, freshly shaped and polished nails.

Home massage therapist

Zornitsa

Years with Urban:

Four

Favourite treatment to perform: Pedicures! I love the transformation and know how important regular pedicures are for keeping feet healthy.

“ Easily one of the best massages I’ve ever had…within minutes they had turned my living room into a temporary sanctuary of relaxation.”

What others are saying:

“Great massage in the comfort of my own home. Highly recommended!”

Mihaela

“The best deep tissue massage I have ever had. Wonderful therapist, punctual and professional!”

Lisa Hughes

“Always really knowledgeable therapists. Quick and easy booking and excellent customer service.”

Linda Pope

“Great company, great service and good prices. Use, relax and enjoy!”

Archie

"A great deep tissue massage again. Such an easy app to use and all the therapists are friendly, polite, skilled and follow good hygiene practices.”

Claire

“My therapist [...] was really polite and professional and the reflexology experience was fantastic.”

Anonymous

“Superb at-home treatment. Helped me to relax and tune into my body and what it needs.”

Emily Stevenson

“Takes the stress out of booking appointments. I now have all my massages at home!”

Roz Hodgkinson-Williams

“Great massage and nice to have it at home, rather than brave public transport or driving afterwards!”

Tracey Foy

FAQs

Deep tissue
A great introductory treatment that works for everyone in need of a massage.

  • Expect a light, gentle touch, mixed with light to medium pressure, that comes together to soothe and rejuvenate your mind and body.

  • Perfect if you feel tense, tired or just in need of some TLC.

Urban Classic Massage
A great introductory treatment that works for everyone in need of a massage.

  • Expect a light, gentle touch, mixed with light to medium pressure, that comes together to soothe and rejuvenate your mind and body.

  • Perfect if you feel tense, tired or just in need of some TLC.

Clear 2x3m of floor space and get three towels ready – two large ones for the practitioner’s table, and a smaller one for the headrest.

Make sure the temperature and lighting is comfortable in the room, and give your practitioner any extra guidance they need for getting into your building by leaving them some notes on the Urban app.

You’re required to keep your underwear on. Besides that, any other clothing is optional and your practitioner will work around it.

They’ll give you some time to undress in private before they start your treatment, too.

Of course, though we recommend seeking medical advice from a doctor regarding your treatment before booking. It’s also worth getting in touch with Customer Support via chat so that we can connect you with a therapist on our platform who specialises in offering treatments that are right for you.