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Safety at Urban

We’re committed to making Urban a safe and trusted place for everyone that uses it, both for booking treatments at home and for delivering wellness services. Find a guide to our safety features here.

Here’s an index of all Urban pro FAQ articles related to safety:

  • What should I do if I feel uncomfortable during a booking?
  • Top tips for towel management
  • What is Urban’s relationship with law enforcement?
  • How do we handle sensitive complaints?
  • What safety features does Urban offer?
  • Protecting your data and confidentiality on Urban
  • Staying safe while travelling to and from bookings
  • Understanding the safety settings built into your phone
  • Who can I speak to about safety?

Top Articles

  • A booking has just come through but I can’t make it – what should I do?
  • A client wants to extend a booking but I have another booking after and don't have time. How do I handle the situation?
  • Accidental Damaged Property
  • Add-ons: minimum requirements
  • Are parking or transport costs covered?
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