How to respect your client’s boundaries during a booking

Clear, professional boundaries help create a safe, comfortable space – for both you and your client.

Boundaries go beyond the physical

They include how you speak, act and engage. Here’s how to maintain them at every stage of the booking:

1. Stay professional

You’re the expert – clients rely on your knowledge and care.

• Speak clearly and confidently
• Keep conversation calm, friendly and professional
• Focus on giving a safe, expert experience
  
  

2. Set clear expectations

• Introduce yourself and confirm the treatment
• Explain what will happen during the session
• Get informed consent before starting
• Keep the focus on the treatment

Avoid:

• Commenting on a client’s body, appearance, home or personal life
• Oversharing your own personal details
• Asking unrelated or intrusive questions
• Sharing your personal contact information
• Making suggestive jokes or remarks

3. Be mindful of touch

Some clients might not expect the level of contact certain treatments involve.

• Explain when and where you’ll need to touch
• Always ask before working on sensitive areas (e.g. glutes, stomach, upper chest)
• Avoid unnecessary contact
• Keep touch clearly professional – especially near intimate areas
  
  

Even if some of this feels obvious, it’s worth keeping top of mind. Blurred boundaries – even unintentionally – can lead to serious consequences, including removal from the platform