How and when should I contact a client?

Use the in-app messaging or call feature if:

• You’re running late or can’t find the address
• They’re not answering the door
• Something’s missing from the booking info
• You’ve left something behind after a session
• They haven’t shown up (message first, then contact us if needed)

How messaging works

• Tap the speech bubble or go to the booking details to message
• You can chat with clients from 30 days before a booking to 24 hours after
• Turn on push notifications so you don’t miss a message
• If you’ve enabled rebooking, clients can message you to request a new session
  
  

Calling a client

You and a client can both call each other via the app two hours before the session starts.

• Calls go through our system so your number stays private
• Keep your phone number up to date in the app – email info@urban.co if you need to update it
  
  

You can block a client if needed

You can request a 1-to-1 block if you’re feeling unsafe or receiving uncomfortable messages, this also means they won’t be able to book with you again. 

Find out more about 1-to-1 blocks.