Protecting your data and confidentiality on Urban

The Urban pro app is designed to keep your personal details and conversations safe.

How we protect your data

Your details stay private

  • Clients see only your first name and the initial of your surname
  • Your phone number, email and full name are never visible

All communication stays in the app

  • Message or call clients securely through the app
  • No personal numbers are ever shared
  • You can reach out to a client up to 30 days before, and 24 hours after, a booking

Urban is built to respect your boundaries – online and in person.