How can I get my clients to rebook me?

 

The first step towards turning your first-time clients into loyal ones is to deliver an outstanding treatment experience even before the treatment itself has started
 

Here are our best therapist partners top tips to help you deliver a great experience:

• Discuss and understand their massage experience and expectations
• Be extra patient with their preparation and use your communication skills to advise how things work
• Go the extra mile and provide outstanding customer service by tailoring the treatment and your technique and always make them feel looked after
• Create a pampering atmosphere for a great treatment experience. a suggestion would be to add music or scent to the room

 

• Set your clients expectation around the number of treatments required for their condition, this will help get them to rebook more easily as they already expect that they might need additional treatment to ensure full recovery
• Feel free to fit rebooking as part of your aftercare advice in order to secure a future appointment before you leave. You can use phrases like "I'd like to have another session with you next week to carry on with the work I have done on your upper back, when would you be free?"
• You can place the booking yourself easily for them via your app. Try to be flexible with your availability to suit when they want their next booking, you can adjust your hours in your app in front of them. If they are not ready to rebook straight away, don't worry,  simply let them know that they can rebook in a few clicks by using the quick rebooking function on the Urban app 

For more on rebooking, click here.