What should I do if my client has a contraindication?

Explain the situation to your client

If a client has a condition that means you can’t safely go ahead with the treatment, let them know politely and clearly.

Get in touch with us

Reach out via live chat and we’ll help manage the booking from there. Please don’t offer a refund or promise anything – we’ll speak to the client directly.

Next time, check with your client before the booking

To help avoid situations like this, message your client when the booking comes through. You can ask if they have any conditions that might affect the treatment.

You’ll still be paid the full amount

If the treatment can’t go ahead because of a contraindication, you’ll still get paid.