What should I do if a client asks to book me outside of Urban?

Stay professional and set boundaries

If a client asks to see you outside of Urban, it’s best to explain that all bookings need to stay on the platform. You can let them know it’s part of your agreement with Urban.

When bookings stay on the platform, both you and the client are protected by:

• Insurance cover
• Safety support
• Booking reminders and updates
• Easier calendar and payment management

Arranging bookings outside the app breaches your agreement

Sharing personal contact details or arranging bookings outside of the app is a breach of your partnership agreement with us. If this happens, we’ll need to deactivate your profile.

If a client continues to push – or you feel uncomfortable – please let us know through the app or by emailing info@urban.co. We’re here to support you.