How can I retain my customers?

Beyond providing a great experience for customers in your bookings, remember that our customers are busy, time-poor professionals who value convenience. The most effective way to ensure that you're retaining your client base is to be available for them whenever they're searching.

You can do this by:

1. Adding your availability in advance – some of your clients will book monthly, while others may book every week. Make it as easy as possible for all of your users to rebook you, regardless of their booking pattern, by making sure you have availability in your diary for several weeks in advance.
2. Manage your Service Areas – understand where your repeat users are booking, and be mindful of keeping yourself available in those areas, especially if you use several different Templates.
3. Encourage your clients to rebook – include advice on when to next have a treatment in your aftercare advice and follow up on your session with a treatment report. You can use the HERO10 code to offer your client a 10% discount if they rebook with you on the spot.
4. Stand out from the crowd – for more tips, tricks, and testimonials on how to build a loyal client base, check out our webinar here.