<p>If the booking starts in more than 2 hours</p>
<ul>
<li>Open the booking and tap Cancel booking</li>
<li>Add a reason and any notes</li>
<li>You'll see a reminder of our cancellation policy before you confirm</li>
</ul>
<p>If the booking starts in less than 2 hours</p>
<ul>
<li>Open the booking and request a cancellation</li>
<li>Our customer support team will review your request – the booking isn't cancelled until they confirm</li>
<li>If approved, we'll update the booking status and let your client know it's been cancelled</li>
</ul>
<h3>Good to know</h3>
<ul>
<li>All cancellations are checked against the Pro cancellation policy and charges may apply.</li>
<li>Keep your diary and service areas up to date – when you add hours, clients see you as available</li>
<li>The more notice you give, the more time your client has to rebook. Where possible, cancel as early as you can to help them out</li>
</ul>

How do I cancel a booking in the Urban Pro app?