Why can't I refuse a booking?

When you add availability to your diary, you’re letting clients know you’re happy to accept bookings at that time.

That means if a client requests you, we expect you to confirm – it helps avoid delays, keeps things running smoothly and builds trust with clients.

Need to cancel in an emergency? 

We know things can change. If there’s an emergency and you genuinely can’t make it, please reach out to us via live chat in the app as soon as possible.