What should I do if a client's address is missing or wrong?

Ask them to update it

If the address looks incomplete or incorrect, use the in-app chat to ask your client to update it. You can message them up to 30 days before the booking.

If they don’t respond, let us know

We’ll help sort it out before the appointment.

If the booking can’t go ahead, you’ll still be paid

It’s the client’s responsibility to enter the correct address. If they don’t and the booking can’t go ahead, they’ll still be charged and we’ll pay you in full.