I can’t see myself as available in the app – what should I do?

Double-check your availability settings

• Make sure you’re looking at a postcode inside your service area
• Check a time where you don’t already have another booking
• Make sure that time slot is one you’ve marked as available in your diary
• Make sure you’re searching for a treatment you already offer (not one that’s still pending activation)

Check how close the time slot is

If you’re searching too close to the current time, you may not appear as available – clients usually book a bit in advance, so try looking a little further ahead.

Still having trouble?

Reach out to us via live chat or email info@urban.co. To help us solve the issue quickly, send a screenshot of:

• What you’re seeing on your screen
• Your diary in the app showing your availability

We’ll take it from there.