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  • URBAN
  • Topic Catalog

How Can We Help?

SERVICE ETIQUETTE

  • How should I prepare for my massage?
  • How should I prepare for my nail appointment?
  • How should I prepare for my osteopathy session?
  • How should I prepare for my facial?
  • How to prepare for your lash appointment
  • Treatment aftercare advice
  • What’s the minimum age to book on Urban?
  • Can I pay for my treatment with my health insurance?
  • Do I need to be referred for treatment?
  • Can I share my treatment with someone else?
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DURING YOUR TREATMENT

  • When will my pro arrive?
  • What kind of pressure can I expect from my massage?
  • What should I wear for my treatment?
  • How to prepare for your wax appointment
  • What if I’m running late to my booking?
  • Do I have to tip my pro?
  • What do I need for my treatment?
  • Can I extend my treatment?

AMENDING A BOOKING

  • Can I contact my pro before and after my treatment?
  • Can I change my pro or treatment?
  • How do I cancel my booking?
  • What if I’m running late to my booking?
  • Can I extend my treatment?

Using promotional codes and gift cards

  • I’ve got a promo code – how do I use it?
  • I bought a voucher through a partner – can I amend or refund it?
  • How does Urban credit work?

Top Articles

  • Can I book a massage if I’m pregnant?
  • Can I book a treatment after surgery?
  • Can I book a treatment in a hospital or care home?
  • Can I book Urban in my area?
  • Can I change my pro or treatment?
Contact Support

Urban Massage Customer Service